Refund policy

 

 

At CS Furniture, we take pride in the quality of our craftsmanship. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

1. Returns are accepted within 7 days of delivery.
2. Items must be in original condition, unused, and in original packaging.
3. Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

1. Custom-made or special-order furniture
2. Clearance or final sale items
3. Rugs & Carpets
4. Mattresses

Return Process

1. Email us at csfurniture.ca@gmail.com with your order number and reason for return.
2. We will confirm eligibility and provide return instructions.
3. Once the item is received and inspected, a refund will be issued to your original payment method (excluding delivery fees).

Return Shipping

1. Customers are responsible for return shipping costs unless the item is defective or incorrect.
2. We recommend using a trackable shipping service and purchasing insurance.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos. We’ll arrange for a replacement or refund at no extra cost.

For solid wood furniture: Please note that each piece is handcrafted from solid wood and celebrates the natural characteristics of the material. Variations such as knots, fissures, minor cracks, and imperfections are to be expected and are not considered defects.

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Note: We reserve the right to refuse returns that do not meet the above conditions.